Customer Service

We have a passion for customer service and for this, we need the best people. Our selection system rejects hundreds of potential franchisees per year. We look for people with high standards who take pride in their work.

Our franchisees decide exactly what services they want to offer, in which areas and on which days. We never give franchisees work they do not want. So when we page out a lead, we expect it to be followed up promptly. We expect our Franchisees to turn up on time, wearing a full uniform, and to at least satisfy the customer. Ideally, we aim to amaze them with the quality of our service.

Complaints are carefully monitored, and Jim posts his email address on the public website so that unhappy customers can contact him directly.

Don't just take our word for it:

Caesar was fantastic, worked around my schedule was puntunctual and offered a variety of options. Great service and the product looked great.. highly recommended

Kulwinder replied promptly and arrived on time. Very polite and cleaned up after the job. The security door looks good, fits well and I believe will be very secure. Highly recommended thanks.

Kulwinder was great, he did an excellent job. He Was on time, professional, knowledgeable and extremely efficient. I would use him again for all my fly screen and security door needs.

We needed a new security door and the staff at Jim’s screens & Security doors came and measured up, gave us an excellent very competitive price and installed the door within two weeks. Thanks guys for your prompt and efficient work.

I would highly recommend Jim’s Security Doors. My initial enquiry was responded to promptly and we had the quote the following day and an order placed. I was pleasantly surprised that we placed the order 2 weeks before Christmas and it was installed before the holiday period. The door is a great improvement on the one it replaced.

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